Resetting Your Microsoft 365 Password
Forgetting a password happens. It’s usually a quick fix.
If you can’t sign in to your Microsoft 365 account, follow the steps below.
Go to the official reset page
Enter your work email address and complete the short security check.
Verify it’s you
You’ll be asked to confirm your identity. This may be through:
The Microsoft Authenticator app
A text message
A phone call
Just follow the prompts on screen.
Choose a new password
When creating a new password, aim for something strong but memorable.
A good rule of thumb:
At least 12 characters
A mix of letters, numbers and symbols
Not something you’ve used before
Avoid using personal details like birthdays or names.
Still stuck?
If the reset process doesn’t work, send us a message with:
Your full name
Your email address
A screenshot of what you’re seeing
We’ll get you back in as quickly as possible.
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